CUSTOMER CARE & WHOLESALE INQUIRIES
van Wyk en Ploum VOF (uit afrika),
Chamber Of Commerce number: 8765 9883
VAT: nl 29 rabo 0318 4469 44
PRIVACY & SAFETY
van Wyk en Ploum VOF (Uit Africa), registered in The Netherlands, is responsible for the processing of personal data as provided in this privacy statement.
Meersen, 6231LB, The Netherlands
+31 6 20 22 65 56
Personal data we process
van Wyk en Ploum VOF (Uit Africa) processes your personal data because you use our services and/or because you provide it to us yourself.
Below you will find an overview of the personal data we process:
- first and last name
- date of birth
- address data
- phone number
- e-mail address
- other personal data that you actively provide for e.g. by creating a profile on this website, in correspondence and by telephone
- location data
- data about your activities on our website
- list of contact details of the customer via an app
- internet browser and device type
- bank account number
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is over 16. We therefore recommend parents to be involved in the online activities of their children to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minors without this permission, please contact us at firstname.lastname@example.org and we will remove this information.
For what purpose and on the basis of what basis we process personal data
van Wyk en Ploum VOF (Uit Africa) processes your personal data for the next goals:
- handling your payment
- sending our newsletter and/or advertising folder
- to call or e-mail you if necessary to provide our services
- inform you about changes to our services and products
- to offer you the possibility to create an account
- to deliver goods and services to you
- van wyk en ploum vof (from africa) also process personal data if we are legally obligated to do so, such as data we need for our tax return.
How long we keep personal data
van Wyk en Ploum VOF (Uit Africa) does not keep your personal data longer than is strictly necessary to achieve the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data will be kept as long as necessary.
Sharing personal data with third parties
van Wyk en Ploum VOF (Uit Africa) only provides to third parties and only if necessary for the performance of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
van Wyk en Ploum VOF (Uit Africa) only uses technical and functional cookies and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and for example remember your preferred settings. It also allows we to optimise our website. You can opt out of cookies by setting your internet browser so it no longer store cookies. You can also remove all previously stored information through your browser settings.
View, modify or delete data
You have the right to view, correct or remove your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data by our company and you have the right to data portability. That means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.
If you want to use your right to object and/or right to data portability or do you have other questions/comments about data processing, send a specified request to email@example.com.
To ensure that the request for viewing has been made by you, we request you to submit a copy of your proof of identity with the request. In this copy, make your passport photo, mrz (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizens' service number (bsn) black. This is to protect your privacy. Van wyk en ploum vof (from africa) will respond to your request as soon as possible, but in any case within four weeks.
van Wyk en Ploum VOF (Uit Africa) also want to point out that you have the option to submit a complaint to the national supervisory authority, the personal data authority. You can do that via the following link: https://autoriteitpersoonsgevens.nl/nl/contact-with-the-authority-persoonsgevens/tip-ons
How we protect personal data
van Wyk en Ploum VOF (Uit Africa) takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via firstname.lastname@example.org
TERMS & CONDITIONS
This website is owned and operated by van Wyk & Ploum VOF trading as Uit Afrika these terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors african and african-inspired lifestyle products. By accessing or using the website or our service, you approve that you have read, understood, and agree to be bound by these terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. Please note that van wyk en ploum vof is not liable for any taxes to be paid by customs, that will be for customers own responsibility.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) products can be returned only in the country in which they were originally purchased; and (ii) any custom made / made to order products, food and beverages are not eligible for return.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
The service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all intellectual property rights related thereto, are the exclusive property of van wyk & ploum v.o.f. except as explicitly provided herein, nothing in these terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold van wyk & ploum v.o.f. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall van wyk & ploum, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, van wyk & ploum assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the terms in a material manner, we will notify you that material changes have been made to the terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or any future version of the terms, do not use or access (or continue to access) the website or the service.
These terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the netherlands, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in maastricht. The application of the united nations convention of contracts for the international sale of goods is hereby expressly excluded.
Contact us for any queries or customer service on email@example.com
DROP SHIPMENT / MADE TO ORDER
Van wyk en ploum vof partially works on made to and print to order basis, otherwise known as drop shipment. With drop shipment it makes it possible for us to offer products that we would normally not be able to offer and keep in various sizes and colors. This offers you as the customer a bigger range of products.
With print on demand it also helps towards being environmentally friendly by not having stock pile up that doesn’t sell. Products generally gets produced within 3-5 business days and will then ship out to you. Shipment dates are calculated on top of produce dates, this duration will different per country. General shipment duration will be between 2 to 14 business days. (generally 2 to 5 for netherlands, belgium and germany).
If you have any defective products, please send us your order number, product and images to firstname.lastname@example.org. Where we will then review the claim and report to our partners. Some products may be asked to be shipped to our office for further investigation.
All return products to be returned to van Wyk en Ploum VOF, unless otherwise agreed upon.